Products are shipped directly from Herbalife warehouses and follow Herbalife's Standard Operating Procedures. General shipping standards are provided below to better serve your expectations and ensure consistent quality service.

• Orders placed will be sent to the warehouse the same business day. These orders normally ship 1-3 business days.
• Orders leave the warehouse within 24 hours of processing during business days.
• Once your order has been submitted, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct.
• Occasionally, popular items are backordered at the Herbalife warehouse. Unfortunately, we are not informed beforehand if an item is on backorder. The backordered item will be shipped separately. Backordered items cannot be cancelled or expedited once the order is sent to the Herbalife warehouse. If the backordered item was part of a larger Next Day or 2-Day shipping order, we cannot give you credit for the extra shipping charges for the partial order since Herbalife does not credit us.

If an order is canceled after payment has been taken by NutritionClub2u.com but before the package is shipped, NutritionClub2u.com will refund the total order amount less 5% processing fee. If the order is canceled after the package is shipped, NutritionClub2u.com will NOT refund the order UNLESS it is returned to us within 30 days of receiving your purchase, provided all items inside the package stay in good condition.

Once the package is shipped, Shipping/Handling is non-refundable. Returned orders that received Free Shipping will have the originally waived shipping charges deducted from the return credit, minus a 5% processing fee. All refund will be issued in checks and mail back to you within 2-4 business days. Exchanges will incur additional shipping charges. Return processing may take up to a maximum of 4-7 business days. Items that are not returned in their original packaging, or are damaged/lost on the way back to us will not be refunded. It is buyer's sole responsibility to insure the package for any damage or loss upon returning, as well as the return postage.